This position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are required.
 

• Assist individuals served at the Psychiatric Crisis Center to follow the crisis treatment plan created by the Qualified Mental Health Professional. Provide one on one skills training to individuals experiencing a mental health crisis, as needed per QMHP. This includes teaching relaxation techniques, crisis intervention skills, assisting individual’s with phone calls, or other skills the QMHP deems appropriate in the community setting.
• Manage Phone and Office Communication with Client.
  • Answer phones; providing support, reassurance, and symptom triage to clients, taking case information to relate to QMHP, and to coordinate community services provided by QMHAs, and QMHP services to other counties.
  • Provide initial paperwork to be filled out. Be prepared to assist client if needed.
  • Route calls to appropriate staff and/or take messages. Have a working knowledge of all programs that work with in the Acute and Forensic Behavioral Health Services. 
  • Inform screeners when there are walk-in clients or Emergency Department (ED) screenings.
  • Manage the waiting room, including checking in with clients regarding symptoms and wait time.  
  • Access client information in the computer.  Obtain and copy insurance/medical cards (print Department of Human Resources (DHR)/ Medicaid Management Information System (MMIS) screens if applicable).  Assist DS3(s) with missing MMIS print-outs.
  • Monitor staff locations and call in back up as needed, per guidelines.
  • Check-in clients with appointments in the Dr Cloud scheduler (day shift).
  • Make reminder calls for Prescriber appointments (day shift) (back up).
  • Schedule interpreters (day shift).
• Make confirmation phone calls to clients for appointments with staff (back up).
• Communicate with other Mental Health Professionals and team members frequently through progress notes, e-mail, and telephone calls.  Advocate for individuals with other mental health providers, physicians, landlords and others.
• Drive the client to appointments, for emergency meds, food boxes, or to locations as directed by the QMHP.
• Perform shopping, cleaning, laundry and other housekeeping duties as needed. Provide meals and snacks as appropriate and directed by a QMHP. Clean respite/diversion apartments and/or vehicles as needed or as directed by QMHP or supervisor.
• Provide daily check ins with individuals in the respite/diversion apartments or the respite Home Providers each day the Individual is in Respite/Diversion Program.   Assist with a variety of daily activities such as medication management, facilitating access to appointments in the community, food boxes, grocery shopping, obtaining benefits and scheduling appointments. Drive individuals to appointments or to locations as directed by the QMHP.
• Perform other duties as assigned by the supervisor.

EXPERIENCE AND TRAINING

1. Three years relevant work experience in a behavioral health services field; OR 
2. Bachelor's degree in a behavioral science field; OR 
3. Any satisfactory combination of work, education, training or experience relevant to the position, as determined by Marion County. 

• This position provides services to monolingual Spanish-speaking clients; therefore, fluent bilingual Spanish/English skills are required. An additional 5% will be added to the hourly wage as compensation for this skill. Finalist will be required to pass a verbal and written Standardized Spanish/English Fluency Assessment as part of the hiring process. 
• Must possess a current Mental Health & Addiction Certification Board of Oregon (MHACBO) Qualified Mental Health Associate certification (QMHA) or register within ninety (90) days of hire, and complete in accordance with MHACBO guidelines. See MHACBO website for requirements.  Applicants are responsible for their own application fees.
• Must possess a current driver's license in the applicant's state of residence and an acceptable driving history.  Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business.  The policy can be found at:  http://apps.co.marion.or.us/APAP/.
• This position may be subject to the following: Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
• The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
• This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at: http://apps.co.marion.or.us/APAP/policy.aspx?p=policy&pid=518.
• This assignment is represented by a union.
• This is a full-time position, which is eligible for overtime.
• Work Schedule:  Monday - Friday, 8:00 a.m. - 5:00 p.m., depending on the needs of the department.

PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program.  Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan.  Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.

VETERANS’ PREFERENCE
Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015.  Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.

DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
  • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.