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Crisis Associate - Crisis Response Team

Marion County
Job Description
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Crisis Associate - Crisis Response Team


$25.02 - $33.51 Hourly


Salem, OR

Job Type

Full-time Regular

Job Number



Health and Human Services


HHS - BH - Acute Forensic Diversion Svcs

Opening Date


Closing Date

10/5/2023 11:59 PM Pacific



Bargaining Unit




This position will work alongside a Certified Recovery Mentor (CRM), providing individuals or families support and resources.  Services will be delivered in person, primarily out in the community.  Locations may include an individual’s home, school, treatment bed, camp, etc.  While responding to 9-8-8 calls, the QMHA will assess the situation and work with their team member and the individual on determining what the needs are in that moment in order to decrease the crisis.  The QMHA will document all interactions in a timely manner.
While at the crisis center, the QMHA will answer incoming phone calls and provide crisis intervention when needed.  The QMHA will have access to a QMHP at all times and will facilitate a QMHP connecting with the individual in crisis through telehealth for an interaction or intervention as needed on scene in the community.  The QMHA, in conjunction with their CRM partner and the individual, may determine the person should go to PCC for a more in-depth crisis intervention, especially when there are safety concerns.

Works under close supervision of a supervisor who assigns work, establishes goals, and reviews the results obtained for overall effectiveness.
Supervision of others is not a responsibility of positions in this classification.


Typical Duties - Duties include, but are not limited to the following

The incumbent in this position upholds confidentiality rules/regulations including HIPAA and 42 CFR Part 2. Services may be delivered in person or via telehealth; services may be delivered in the following locations, but not limited to office or in the community including settings necessary to deliver addiction counseling services (e.g., PCC, schools, hospitals, jail, courtroom, residences including transitional treatment bed). The incumbent performs all of the following using a person-centered, strengths-based, recovery-oriented, trauma-informed, culturally sensitive, and ethically-guided approach.  This position is stationed and dispatched from the Psychiatric Crisis Center.  

  • Respond to 9-8-8 calls and provide mental health consultation to individuals in the community.  Provide triage, de-escalation techniques, consultations with a QMHP, rapport building, and referrals to resources within the community.
  • Document services in a timely fashion meeting all standards and expectations per MCHHS policies.
  • Provide follow up case management, when appropriate, to individuals that were engaged in the community with their ARM partner or refer to the navigators.
  • Provide back up to PCC as needed to include assisting other QMHAs or QMHPs, answering phones by logging into TouchPoint and conducting crisis interventions.  .
  • Develop a plan with client/family to address immediate needs and plans to obtain services.  If client is unwilling to seek services, make decisions regarding involuntary/voluntary commitment based on dangerousness and ability to care for self.  Maintain current knowledge of, and contact with, community agencies to make referrals appropriately.
  • Perform other duties as assigned.
Response Level 2:  In the event of an emergency, employee makes a reasonable effort to report to work. Employee may be required to perform duties outside of their regularly assigned duties. Employee may be requested to work an extended or flexible schedule. Staff at this response level must complete Incident Command System 100 and 700 on-line or in-person training.


Requirements for the Position


  1. Three years relevant work experience in a behavioral health services field; OR 
  2. Bachelor's degree in a behavioral science field; OR 
  3. Any satisfactory combination of work, education, training or experience relevant to the position, as determined by Marion County. 

SPECIAL REQUIREMENTS (individual recruitment will specify details)
  • Must possess a current Mental Health & Addiction Certification Board of Oregon (MHACBO) Qualified Mental Health Associate certification (QMHA) or register within ninety (90) days of hire, and complete in accordance with MHACBO guidelines. See MHACBO website for requirements. Applicants are responsible for their own application fees.
  • Must possess a current driver's license in the applicant's state of residence and an acceptable driving history.  Marion County will obtain a copy of the driving record for all qualified applicants from Driver and Motor Vehicle Services and review the driving record according to the Marion County policy and procedure for Driving on County Business.  The policy can be found at:
  • This position may be subject to the following:  Must not be excluded from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549).
  • The finalist for this position will be required to pass a criminal history background check; however, conviction of a crime may not necessarily disqualify an individual for this position.
  • This is a safety sensitive/special needs position. Final candidates selected for this position will be required to pass a pre-employment drug screen, including testing for marijuana. The Marion County Drug and Alcohol Use and Testing Policy can be found at:
  • This assignment is represented by a union.
  • This is a full-time position, which is eligible for overtime.
  • Typical Work Schedule will be one of the following with flexibility depending upon the needs of the department and program:
    • Sun-Wed, 0700-1730
    • Sun-Wed, 2100-0730
    • Wed-Sat, 0700-1730
    • Wed-Sat, 2100-0730

Working knowledge of the general concepts of mental health (including common symptoms for major behavioral health conditions) and chemical dependency as well as community resources; de-escalation, crisis intervention, and engagement strategies; strengths-based resiliency and recovery models; definitions of basic- and community-living skills; measurable goals/outcomes of mental health recovery, substance use disorders recovery, and co-occurring disorders recovery; evidence-based strategies for skills training and improving overall health; daily living activities that promote health and wellness.

Ability to demonstrate active listening skills and interviewing techniques; establish effective working relationships with diverse individuals and foster shared decision-making with behavioral health consumers, family members, and providers; clearly convey information about behavioral and general health; exercise cultural and trauma-informed competency when linking to resources; follow directions and accept feedback in a professional manner; prepare reports and document services provided to persons served in a timely and professional manner with clarity, conciseness, and completeness; work within an interdisciplinary team; practice appropriate boundaries with consumers; recognize unsafe situations.

Operates a motor vehicle; sees using depth perception; stands; sits; moves about the work area; climbs 1 floor of stairs; lifts, pushes, pulls, and carries up to 10 lbs.; operates a keyboard; speaks with a clear and audible voice; hears a normal level of speech; works in areas that may be exposed to heat, cold, and noise; works in areas that may be wet or uneven.  Must be able to quickly respond to safety issues. A ballistic vest will be required to to be worn when responding in the community.


Additional Information and/or Attachments

We offer the following retention bonus, prorated based on FTE:

  • $2,000 bonus after 6 months of continuous employment
  • $2,000 bonus after 12 months of continuous employment
We offer tuition assistance for employees interested in professional development towards a profession in behavioral health.
  • Up to $7,500 to reimburse for tuition, licensure and/or other educational expenditures. According to the Marion County policy administrative policies regarding tuition payments.


Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program.  Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan.  Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.

Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015.  Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.


  • One of the following:
    • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
    • Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
    • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
  • In addition to one of the above documents, Disabled Veterans must also submit one of the following:
    • A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
    • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at

Marion County is an Equal Opportunity, Affirmative Action, Veteran and Disability employer committed to increasing the diversity of its workforce.

Marion County
PO BOX 14500

Salem, Oregon, 97309
(503) 566-3949

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