Infrastructure Administration
Maintains responsibility for the design, implementation, documentation, and decommissioning of infrastructure and services that are assigned, that meets applicable goals and objectives as defined by business and departmental objectives. Develops, implements, and maintains the standards, processes, procedures, of how the infrastructure is monitored, managed, and maintained. Collaborates with project managers and technical services teams to identify and mitigate problems and incidents with the infrastructure and services that are assigned.
Monitor, Manage, and Maintain Technologies
Maintains responsibility for the monitoring, management, and maintenance of the infrastructure that they are assigned. Monitors infrastructure for performance, capacity, and other potential risks. Manages the infrastructure ensuring that the configuration, capacity, security, and availability requirements are met, and exceptions are documented. Maintains the infrastructure through proactive patching, lifecycle replacement and routine maintenance. Ensures that maintenance downtime is communicated to all appropriate personnel and change management procedures are followed.
Infrastructure Support
Provides technical support for the infrastructure assigned. Collaborates with support operations, development, and our customers to ensure that infrastructure related incidents and problems are resolved in a timely manner. Provides support for technical teams through documentation, guides, and acts as a subject matter expert for the infrastructure they are assigned. Participates in on-call rotation for after-hours infrastructure support.
Technical Lead / Subject Matter Expert (SME)
Collaborates with IT Supervisor and other team members to derive solutions that achieve business objectives. Reviews infrastructure and services that are delivered to ensure that a high-quality product is delivered. Assigns work items to other employees within the team assigned.
Other Duties
- Participates in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform job functions.
- Other duties as assigned.