Bridging the Gap in Customer Service

Did you know that 2/3 of the customers or clients that quit your business do so because they felt that your business was indifferent to their needs? The return on investment is much great in retaining current customers than it is to bring in new ones.

In an April survey 84% of respondents felt that Customer Service and Quality were a major concern for their business. This class will address those concerns, learn how to take your customer service from good to great!

Allison McKenzie from GROW-EDC will answer your questions, help you work through scenarios and build a positive plan for your business.