Facility Service Technician
Summit Cleaning & Restoration
Position Summary / Purpose
The Facility Services Technicians assist in retaining Summit commercial customers by fulfilling the company’s obligations through the timely and effective delivery of our facility maintenance offerings. The facility services technicians are responsible for maintaining their customer relationships and creating cheerleaders through consistent communication. They have designated routes with the opportunity to accept new work to add to monthly income. Each technician is given a company vehicle to be deployed remotely from their home, and a company phone. All technicians attend IICRC carpet classes and certified after the successful completion of their 30 day training period.
Principle Duties and Responsibilities
Carpet, tile and upholstery restoration using encapsulation and steam extraction methodology
Perform basic equipment maintenance
Inspect completed work
Opportunities to upsell to increase service invoices
Maintain appropriate chemical inventory and truck cleanliness
Maintaining client relationships through effective communication and elite work performance
Attend monthly operations meetings
Decision Rights and Authority
Working Relationships and Scope
Oral Communication – Speaks clearly. Shows respect when addressing customers and superiors. Able to effectively respond to excited customers. Adaptable and able to think on his/her feet.
Written Communication – Writes clear and accurate job notes and emails. The individual is able to read and interpret written information. Uses appropriate vocabulary and grammar.
Planning & Organizing – Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
Technical – Is appropriately trained and/or certified and effectively performs all production work within the facility services division.
Quality – The individual demonstrates accuracy and thoroughness and monitors his / her own work to ensure quality.
Qualifications - Knowledge, Skills and Abilities
High school (or GED) diploma.
Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units.
Demonstrates basic proficiency in the use of computers, email and portable devices used to report and record daily activity.
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.
The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities that involve hotel guest traffic, senior living residents in assisted and memory care communities, and 24 hour casinos. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.
This position requires the use of carpet and tile cleaning machinery
Noise level in the work environment is usually moderate