This recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment #653-2023-2, you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at any time without further notice.
Are you looking to join a collaborative and high performing IT team that puts customer service first? If so, please come join our IT Team at Marion County! Our mission in IT is to provide core technologies and services to our customers, to stay focused and business driven, and maximize the utilization of County resources. Our mission aligns with our Marion County values of Integrity, Stewardship, Customer Service and Professionalism. These values guide us in delivering excellence throughout the County every day! Why Work for Marion County?
Make a difference in the lives of real people every day
Diverse and challenging work
Competitive total compensation package
Well-Funded Employees Benefit Plan
Located at the heart of the regional transportation center.
Overall employee well-being programs
GENERAL STATEMENT OF DUTIES
This is the first-line supervisory level over classifications in a professional and, or technical discipline. Incumbents are responsible for performing advanced and, or complex technical work in area assigned; providing technical direction and problem resolution related to program services and activities; ensuring staff and program compliance with applicable laws, regulations, policy and procedure; and reviewing and preparing statistical and related reports.
Works under the general supervision of a higher level IT Manager who assigns work, establishes goals and reviews the results obtained for overall effectiveness.
Supervises professional and technical staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staffs are trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
Typical Duties - Duties include, but are not limited to the following
Supervision and Mentoring:
Supervise IT employees including assignment and review of staff work as appropriate; develop and complete staff performance objectives and reviews; monitor, assess, and provide staff training; and provide technical guidance and consultation. Monitors and inspects work in progress to ensure continuity and timely completion. Provides ongoing feedback regarding levels of performance, and conducts timely and meaningful employee performance evaluations. Manages personnel issues relating to staff conflicts, absenteeism, and performance issues in a positive manner for the purpose of ensuring the efficient and effective functioning of the work unit. Develop and implement staff development plans to provide cross training of employees, specific job-related training, and provide opportunities for staff flexibility and career growth.
Software Application Oversight:
Manage a collection of business applications supporting multiple county departments and elected offices. Supervises the technical activities and functions related to developing, maintaining, and improving information technology that meets the operational and strategic business objectives. Monitor software and computer systems for irregularities and performance issues. Assess system data and error logs, along with user reports, to determine areas for improvement or repair. Organizes, plans, schedules, and manages software development and support efforts. Works with other IT units and service providers to ensure cross-coordination of production changes. Participates in team meetings, communicates status of ongoing projects and/or job tasks, and coordinates work schedule with team for the purpose of maintaining open communication.
Governance and Process Improvement: Work with other IT units to implement standards and coordinate the use and application of technology in a manner consistent with established standards. Responsible for reviewing, implementing, and ensuring compliance with technical policies and procedures. Provide guidance in the use of software development best practices.
Strategic Planning: Support strategic planning activities of the programs IT Manager by accessing the needs of county application development processes and services. Identification of services or platforms that support department and enterprise requirements by leveraging commercial systems that reduce dependencies on custom software.
Other Job Duties Participate in meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform job functions. Perform other duties as assigned.
Requirements for the Position
EXPERIENCE AND TRAINING
Bachelor's degree in computer science, information science, management information systems, business administration or related field; AND
Two years of IT project management or technically related experience; AND
Two years of supervisory or three years lead experience* in an IT-related field which may be concurrent with other required experience; OR
Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Marion County.
* Lead experience must have included: training; reviewing the work of others; organizing, planning, and scheduling work assignments; providing input on employee performance evaluations; providing guidance in daily activities; providing technical expertise; acting as a resource on difficult points of procedures; and providing assistance to and making recommendations in the hiring process.
Certification in Application Development or Application Architecture
Certified Project Management Professional (PMP), or other equivalent project management certifications
Two or more years' experience working in an ITIL/ITSM environment.
Extensive experience with Microsoft 365
Extensive experience with Microsoft Azure
The finalist for this position will be required to pass a criminal history background check, including finger printing; however, conviction of a crime may not necessarily disqualify an individual for this position.
This assignment is not represented by a union.
This is a full-time position, which is not eligible for overtime.
Typical Work Schedule: Monday through Friday, 8:00 a.m. - 5:00 p.m., with flexibility depending upon the needs of the department and program.
KNOWLEDGE, SKILLS, AND ABILITIES
General knowledge of methods, processes, and operating principles of Windows server, IIS, and SQL Server administration; web design, development, and maintenance; methods and techniques of project management and business analysis; supervision and best established best practices in effectively operating a service desk operation; practices and methods of maintaining data privacy; business and management principles involved in strategic planning, production methods and coordination of people and resources; and research methods for emerging technologies.
Skills and abilities to identify complex problems and develop or evaluate options and implement solutions; analyze information and evaluate results to choose the best solution and solve problems; effectively communicate in person and groups; write clear and concise memorandums, reports, or other documents; use logic and reasoning in identifying the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; manage projects typical to the job assignment; be diligent about detail and thorough in completing work tasks; effectively prioritize tasks and plans; explain what information means and how it can be used; establish effective working relationships with internal and external customers; be pleasant with others on the job and display good-natured, cooperative attitude; accept criticism and deal calmly and effectively in high-stress situations.
PHYSICAL REQUIREMENTS Sits; stands; moves about the work area; bends forward; reaches overhead; lifts up to 50 lbs.; pushes and pulls up to 50 lbs.; moves carts weighing up to 50 lbs.; carries items weighing up to 50 lbs. for up to 50 yards; keyboard operation; rapid-mental/hand/eye coordination; speaks in clear and audible voice; reads at 12 point font; depth perception; ability to hear at a whispered level; distinguish colors and shades; may have exposure to office chemicals.
PUBLIC SERVICE LOAN FORGIVENESS
Marion County is a qualifying public employer for the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness Program, full-time employees working at the County may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions about your loan eligibility should be directed to your loan servicer or the US Department of Education.
Applicants are eligible to use Veterans’ Preference when applying with Marion County in accordance with ORS 408.225, 408.230, and 408.235 and OAR 105-040-0010 and 105-040-0015. Preference will be awarded only if the applicant meets the minimum requirements of the position and attaches the required documentation at the time of application.
DOCUMENTS REQUIRED FOR VETERANS’ PREFERENCE
One of the following:
MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215); OR
Letter from the US Department of Veterans Affairs indicating receipt of a non-service connected pension; OR
Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.
In addition to one of the above documents, Disabled Veterans must also submit one of the following:
A copy of their Veterans disability preference letter from the Department of Veterans Affairs; OR
Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.