Job Postings

Lab Client Services Rep

Salem Health Hospitals & Clinics
Job Description
Overview:
Salem Health Hospitals and Clinics are part of a network of state of the art medical facilities located within the heart of the Willamette Valley. At Salem Health, we pride ourselves on being a community centric, diverse organization that has been voted a top workplace by our employees for three years running.
 

We continually strive to provide innovative paths to learning and growth while maintaining an environment of strategic problem solving objectives through Lean driven principles. We understand that hardworking, conscientious and compassionate team members are one of our most valuable assets and we are always looking for outstanding people to join our team.
 

Salem Health Hospitals and Clinics complies with the Oregon COVID-19 Vaccination Requirement for Healthcare Providers and Healthcare Staff in Healthcare Settings and the Centers for Medicare & Medicaid Services Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule. Every candidate who accepts a position with Salem Health will be required to furnish proof of being fully vaccinated against COVID-19 prior to starting employment ("Fully vaccinated" means having received both doses of a two-dose COVID-19 vaccine or one dose of a single-dose COVID-19 vaccine, and at least 14 days have passed since the individual’s final dose of COVID-19 vaccine). Details can be found on the Oregon Health Authority site here .
Description/Qualifications:
Eligible for excellent hiring incentives, including a Start Bonus and Relocation Assistance (for hires relocating from greater than 100 miles). To qualify for the bonus candidates must not have been employed by Salem Health in the last 6 months. Bonuses are available to external applicants only and are subject to all applicable tax withholding.
 

Your Role With Us:
The Laboratory Client Services Representative (CSR) is an in-house liaison for Laboratory clients. Clients are defined as hospital employed physicians, clinics within the community and skilled nursing facilities (SNF). The Laboratory Client Services Representative recognizes order, billing and LIS resulting connectivity problems and assists in finding and implementing solutions. The CSR is competent in client relation skills, is able to learn systems quickly, uses the resources on hand as well as is able to work independently in finding solutions. The CSR consistently provides courteous service for inpatient and outpatient populations as well as hospital staff. They are responsible for the smooth and timely flow of patient information between the Lab and other hospital departments.
 

Core Functions:
  • Field multiple telephone inquiries regarding multiple areas of the laboratory.
  • Maintain/ edit recurring lab order database and supporting documentation.
  • Resolve various laboratory billing issues – Request credited charges, bill adjustments and obtain missing information as needed.
  • Knowledge of medical & laboratory tests. Familiar with testing performed at our reference laboratories and is able to research and provide appropriate information regarding testing availability.
  • Assist with inpatient/ outpatient inquires.
  • Troubleshoot problems using multiple computer functions. Including, LIS and HIS.
  • Displays thorough knowledge of specimen requirements and/or where to obtain information. Resolves specimen problems with client, documenting solution and follow up to ensure appropriate timely testing. Records issues to be used to identify trends in order to improve our laboratory services and to identify areas where client education may be needed.
  • Verbal orders are accurately recorded. Follows procedures to obtain signature verbal order. Obtains ICD9 Code(S) in order to facilitate the billing process.
  • Ensures results are appropriately phoned and/or faxed based upon order. Routinely checks auto send printer frequently for results that need to be telephoned or for any electronic transmission errors. Telephones critical values in accordance with lab critical value policy.
  • Greets outpatients and clients presenting at the Regional Laboratory. Obtains missing information. Specimen collection information is provided to patients or clients as needed.
 

Background/Expertise:
  • High School graduate, GED or equivalent. College experienced preferred.
  • Previous customer service experienced required, prior work in a medical office or laboratory is preferred.
  • Prior experience with Laboratory Information Systems and Hospital Information Systems is highly desirable.
  • Basic computer skills, required.
 
 
We have many excellent opportunities available! To view all of our openings, please visit our career page at https://www.salemhealth.org/about/careers
Closing:
Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.
 
Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.
Contact Information