Job Postings

Customer Service Rep./Dispatcher

Focus Heating & Cooling
Job Description

Customer Service Rep./Dispatcher

$22 Hourly

We are currently seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Rep./Dispatcher. In this role, you will be responsible for answering customer inquiries over the phone and via email, resolving issues, and providing exceptional customer service.

Additionally, you will be responsible for dispatching service technicians to customer locations, scheduling appointments, and ensuring timely arrival and completion of service calls. You will also be responsible for maintaining accurate records of service calls, communicating with technicians and customers regarding scheduling and updates, and coordinating with other departments to meet customer needs.

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail. Prior experience in customer service and/or dispatching is preferred. If you are a reliable and customer-focused individual looking to join a dynamic team, we encourage you to apply.

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