Job Postings

Accounts Receivable Collections Specialist

Summit Cleaning & Restoration
Job Description

Position Summary / Purpose

Providing customer service on collection calls to customers, banks, and adjusters. Accountable for preventing delinquency for all department accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Establish and maintain effective and cooperative working relationships with internal and external customers. 

 

Principle Duties and Responsibilities

  • Customer collection calls (FIR, WTR, RST, MLD, TMP, TRM, FS)

  • Adjuster Calls for Mitigation

  • Posting daily comments in PJM on progress of account collections

  • Accepting CC Payments 

  • Create Excel “Quick Invoice” upload into PJM

  • Be an asset for our internal customers and build great relationships

  • Follow up on every job in Closed & Completed every other day with a note in PJM on status or Tagging the responsible party for follow up

  • Go over any account issues with Account Receivable Lead

 

 

Additional Duties and Responsibilities

 

  • Answer phone and handle incoming calls

  • Pick up customer checks (occasionally)

  • Additional duties as needed

 

Working Relationships and Scope

  • Maintain timely flow of collection on accounts - communicating with PC’s, Estimators and Management in each department. 

 

Performance Competencies

  • Integrity – Uncompromising, ironclad. Does not cut corners. Do what is right even when it means taking a stand. Not politically expedient.

  • Oral Communication – the individual speaks clearly and persuasively in positive or negative situations.  Effective in one-on-one and small group situations.  Adaptable and able to think on his/her feet.

  • Written Communication – Writes clear, precise, well organized letters, proposals and emails.  The individual edits work for spelling and grammar and is able to read and interpret written information.  Uses appropriate vocabulary and grammar.

  • Planning & Organizing – Plans, organizes, and schedules their time in an efficient and productive manner.  Focuses on key priorities.  Effectively manages multiple projects simultaneously.  Pay attention to details.  Manages personal time well.

  • Mature Judgment and Decision Making – Demonstrates consistent logic.  Anticipates consequences of decisions.

  • Technology – the individual regularly uses standard word processing, spreadsheet and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.




     

Qualifications - Knowledge, Skills and Abilities

  • Education and Experience

Associates (2-year) degree in Accounting or business-related field or high school (or GED) diploma plus three (2) years of office or collections experience.  

  • Customer Service

Strong customer service oriented on the collections. Ability to communicate clearly and concisely with external and internal customers.

  • Computer skills

Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word, Excel and Google Docs.

  • Certificates, Licenses and Registrations

None required for this position



Physical Demands
 

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear.  The employee is frequently required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Contact Information